Billing Terms Conditions
At Elyvia Mattress, we accept a variety of secure payment methods to ensure a smooth and safe shopping experience.
Accepted Payment Methods:
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
- Maestro
- UnionPay
- Shop Pay
- Apple Pay
- Google Pay
- Klarna
Payment Processing:
When you place an order on our website, your card will be charged immediately in USD ($) at the time of checkout, not at the time of dispatch.
Order Cancellation and Refunds:
- You may request to cancel your order within 24 hours of placing it by contacting us at support@elyviamattress.com.
- If eligible, your refund will be processed to the original payment method.
- Refunds typically take up to 10 business days to appear in your account, depending on your bank or card issuer.
Payment Authorization:
Full payment must be received before your order is shipped. We cannot dispatch any orders without successful payment authorization.
Secure Payment Gateway:
Elyvia Mattress uses Shopify Payments, a secure and PCI DSS-compliant payment gateway, to process transactions safely.
SSL Encryption:
Our website is protected by Secure Sockets Layer (SSL) technology, which encrypts all sensitive information such as passwords and card details during transactions.
PCI Compliance:
We are fully PCI DSS compliant. Your card information is handled with the highest standards of security.
Your Payment Information:
We do not store or have access to your full card details. Our system only stores the necessary billing information and the last four digits of your card for reference purposes.
Thank you for shopping securely with Elyvia Mattress!
Support Information
- Email: support@elyviamattress.com
- Phone: +1 646-357-8072
- Business Address: Almal Street, Beit Jann, Hazafon, 2499000, IL
- Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
- Business Registration Number: 316374800